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Order Management

We're sorry that your delivery arrived damaged! We'll be happy to replace or refund. Just let us know the nature of the damage here. To help us take care of this as quickly as possible, please also be sure to include your order number, which you can find in your account under “Order History” or your order confirmation email.

Received an incomplete delivery? We'll be happy to replace or refund any missing items.

Please use the contact form here to let us know which product was missing and we will have it on it's way. 

We're sorry you haven't received your order! We'll be happy to help.

Please allow 6 business days (doesn’t include weekends or holidays) after shipment for your order to arrive.

If your shipping time has been longer than this, please let us know here.

To return your order for a refund, simply mail all items to:


Unit 15 Victoria Industrial Estate

Victoria Road

London W3 6UU


Please include a short note with your name, address, order number, and the reason for the return. Return must be received within 30 days of the original purchase date to be eligible for a refund.

Once the return is received, you will see your refund reflected on the original method of payment within 10 business days.

Rush Processing is an in-house service that fast tracks your order processing, so your colorist will review and prepare your hair color order ahead of others. It does not upgrade your shipping method.

NOTE: We're unable to add Rush Processing to an order that has already been placed.

Orders typically take 3 business days from the order date to ship. This allows your colorist to formulate and craft your custom color and get your Color Case out the door. Once your order ships, you will receive and email with tracking information and order details.

To check the status of your current order, please click here.

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