To update your password, log in to your account and select "Account Settings," then edit your password and save.
To control your email notifications, log in to your account and select "Account Settings". Edit the email preferences section and check the boxes for emails you would like to receive, then save.
If you are still aren't receiving emails, check your junk folder. You may need to add our email address to your safe contact list to ensure our emails land in your inbox.
To redeem an email offer, click on the link directly through the email that mentions the offer. The promotional offer or credit will automatically save to your account and apply to your Colorsmith order.
If you would like to turn off your Color Plan, log in to your account and select “Upcoming Order." Click "Turn Off My Plan," and follow the prompts.
DID YOU KNOW?
We have a color satisfaction guarantee. We'd be glad to send you a complimentary color reformulation. Let us know in your account.
To control your email notifications, log in to your account and select "Account Settings." Edit your email preferences and save.
If you're still not receiving emails, check your spam/junk folder. Add our email address to your contact list, if necessary.
To update your email address, log in to your account and select "Account Settings." Select “Edit” to update and confirm your email address and save.
To update the name on your account, simply log in and select “Account Settings” and click “Edit” next to the name selection. Enter your preferred name and click "Save Changes."
To update your shipping address, log in to your account and select "Account Settings," then edit and save your changes.
To update your payment information and billing address, log in to your account and select "Account Settings." Click on "Edit" next to the Payment Information section. Then update your full card information under Credit Card or address, and click "Save Changes."
*Please note that you must input all information listed, even if only the expiration date has changed.
To upload a photo, log in to your account and select “My Pictures" and add a photo by clicking on “Add a Current Photo.”
NOTE: In order to create the best custom hair color, your colorist needs to be able to see your hair clearly. We think the best photos are taken in natural daylight or in a well-lit room, and will show both your roots and length of hair. Avoid submitting black & white photos (we need to see your current color) or photos that have been altered in any way.
If you're new to our site, take our color quiz to get started. It’s a quick and easy color questionnaire that helps colorists get a full understanding of your hair history and coverage goals. You'll also have the opportunity to securely submit a current photo, so we can craft a custom blend that's just right for you.
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