Custom Hair Color Set Reviews
627 Client Reviews
Sort by:
Absolutely useless!
It hardly changed the color of only about 40% greys and that turned back to grey in 3-4 days. It looks I got even more greys after 1 week. Switching off the plan and finding alternates.
Response From Our Experts
Gurpreet - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
Difficult to set color
I changed the shipping date to come earlier and the product didn't ship. When I checked my account the shipping date was Aug 10 and I clearly had selected July 6. This company has issues. 1. I selected a brown color, it was nearly black. 2. Requested a different colorist because of the black coloring but according to the product papers I still have the same person who apparently doesn't know brown from black. 3. Had to call multiple times to get the correct color. 3. Received email that colorsmith received my payment first week of July but my shipping date is August 10. Way to make sure you get your money and I get nothing. Really poorly organized company.
Response From Our Experts
Danny - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Horrible service
this is my third delivery and after asking that they lighten the light brown I requested, they sent me something that looks like Jet black. I am so done with this company.
Response From Our Experts
Ronald - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Allergic reaction
It gave me a severe allergic reaction despite my instructions were clear that I get allergic with normal hair dye. I wanted to try this because they mentioned it is allergy-free. Please cancel my future order.
Response From Our Experts
Naveed - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the Colorsmith Family, we wish you a quick recovery.
Not impressed
Color was too reddish after a couple of days and color faded in less than a week
Response From Our Experts
Samuel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Good idea, good company. Product could stand improvement
I love the concept and these people try hard and are really responsive. And the pricing is good. That’s why I’ve tried it three times now. But the grey coverage is not strong and it fades too quickly, even though I shampoo just twice a week. Granted, I may be doing it wrong. Parting the hair and using the brush per the instructions is really difficult to do yourself. And every kit comes with all these things that get thrown away after one use, which is harmful to the environment. They were very good at getting the color I wanted on the first try. It is possible that some people’s hair may take the dye better than mine, for whatever reason.
Response From Our Experts
Robert - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Light brown is not black
Wanted a natural light brown . However it looks black and everyone is now talking to my head probably wondering, what the hells he done !!!
Response From Our Experts
Steve M. - Thank you for reaching out to us here at Colorsmith! We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Great matching
I love the product it’s great for reducing Gray and looks completely natural. The downsize is the cost to maintain it. I was purchasing every two weeks to keep it looking good. If not with shipping time it fades and looks bad. So I canceled my order it’s just not price efficient. Spending $70 a month is not feasible to me. If you wear your hair short you just don’t get any lasting effects beyond two weeks.
Response From Our Experts
David - We’re happy to know that you enjoyed using your Colorsmith Color Case. We take our clients' feedback to heart and continue to improve our products and service each and every day. We hope to continue helping you find hair perfection!
Response From Our Experts
Loran - Everything our clients’ say is truly valued and we look forward to hearing your feedback soon!
Great Customer Service
The customer service is exceptional. The original color was a lighter shade that matched my hair very well, however, it did not have good gray coverage. The colorist darkened the shade which provided better gray coverage, unfortunately, it was too dark for my hair.
Response From Our Experts
Hi Louis, We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!