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I like the results but if you have short hair like I do then you could end up throwing half of it away which makes it less value for money. There's enough for two applications in the package I receive so I've ended up storing half in glass jars It would be a good idea to offer a smaller size (perhaps x2) to people with close cropped hair so we can apply weekly
Darcy H. - Thank you for taking the time to share your feedback with us.! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
My ash gray was too ashy and I was still charged for their free color guarantee while trying to adjust to the color that worked for me. No thank you.
Justin - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
The hair dye started making my scalp itch after next day of usage. This was experienced multiple times. Also their auto system decided to put an order after 4 weeks then my preference of 6 weeks
Abdul - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
The product still does not provide coverage for the g-tee or mustache. The hair part seems to blend. I think I am just as good picking up just for men's OTC products.
Christopher - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Zeeshan A. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already contacted our Team Member to discuss your concern. Please let us know if there is anything else we can do to help!
It was a good shade match but unfortunately washed out completely in just a few days :(
David - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
It hardly changed the color of only about 40% greys and that turned back to grey in 3-4 days. It looks I got even more greys after 1 week. Switching off the plan and finding alternates.
Gurpreet - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
I changed the shipping date to come earlier and the product didn't ship. When I checked my account the shipping date was Aug 10 and I clearly had selected July 6. This company has issues. 1. I selected a brown color, it was nearly black. 2. Requested a different colorist because of the black coloring but according to the product papers I still have the same person who apparently doesn't know brown from black. 3. Had to call multiple times to get the correct color. 3. Received email that colorsmith received my payment first week of July but my shipping date is August 10. Way to make sure you get your money and I get nothing. Really poorly organized company.
Danny - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
this is my third delivery and after asking that they lighten the light brown I requested, they sent me something that looks like Jet black. I am so done with this company.
Ronald - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
It gave me a severe allergic reaction despite my instructions were clear that I get allergic with normal hair dye. I wanted to try this because they mentioned it is allergy-free. Please cancel my future order.
Naveed - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the Colorsmith Family, we wish you a quick recovery.
