Have you ordered hair color from us before?
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Can you match my salon color?
Yes! Simply leave a note for your colorist when completing our color quiz on our site, letting them know the current formula and color ID you use or the brand and shade of boxed color—we’ll take it from there. Colorsmith has its own color line, so our colorists will translate your current formula into a custom formula that’s just for you. It’s color that’s different by design and fits like a glove.
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Using the form below, please let us know any issues you’ve been experiencing and we’ll answer your question as quickly as possible.
Do I have to be on a color plan?
Nope! We’re all about keeping it custom, so just like your color, you have options when placing an order! You will have two choices when ordering, either joining our Color Plan or ordering your color one-at-a-time. If you decide to place an order and be on our Color Plan, you’ll see information about our recurring service during checkout. This just explains that you can skip, modify, or turn off the service at any time through your account or by giving us a call. You can also choose single shipment options if you would like. The biggest advantage of our Color Plan is that you receive 20% off of every order. The decision is yours.
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Using the form below, please let us know any issues you’ve been experiencing and we’ll answer your question as quickly as possible.
Questions about ingredients
Our tested hair color formula only contains the highest-quality ingredients and pigments, free of Ammonia, PPD, Resorcinol, Parabens, and Phthalates. It’s how we get superior gray coverage and rich, long-lasting results.
**Colorsmith does not test our hair color or other products on animals, so they meet the koalafications. View all ingredients & safety precautions.
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Using the form below, please let us know any issues you’ve been experiencing and we’ll answer your question as quickly as possible.
Need help choosing the right color
We’re here for you. When filling out our color quiz, you will see color swatches that we recommend for your color goals. Looking for something different? Go ahead and leave a comment for your colorist in your account, and they can reach out with recommendations. Your color is crafted with your coverage and color goals in mind, so we work hard to get you the results you want. In fact, we guarantee it.
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Using the form below, please let us know any issues you’ve been experiencing and we’ll answer your question as quickly as possible.
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