Custom Hair Color Set Reviews
620 Client Reviews
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too dark of effect
was supposed to subtly reduce gray hair but basically fully dyed hair a dark brown when used exactly as directed, including application time. Avoid.
Response From Our Experts
Dwp5 - Thank you for reaching out to us here at Colorsmith! We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Not for me!
It didn’t cover all my grays and less than 3 days the color it’s coming out! Not good for me!
Response From Our Experts
Carlos - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Does not last long
Easy to apply, easy directions, impressive packaging that arrives. But the product does not last more than six days. Very disappointing.
Response From Our Experts
Glen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Does little or nothing
I tried your product 2 times now. The color was even tweaked after the first time. I followed the directions exactly each time. It doesn't cover the grays in my beard at all. Sorry.
Response From Our Experts
Joseph - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Nice color but too much waste.
They did a great job of matching my natural hair color. But I need a much smaller package as I only have a horseshoe moustache. The sides of the horseshoe is white and this product coloured it perfectly but it made my moustache too dark. I would prefer this broken down into 4 applications so I don't waste so much.
Response From Our Experts
Thomas - Thank you so much for sharing your feedback with us! We currently have one standard size of our Colorsmith Color Case, but I will be sure to pass your suggestion along to the appropriate people! We take our clients' feedback to heart and continue to improve our products each and every day.
Too light
Beard still mostly gray, if it's not darker next time that will be my last purchase.
Response From Our Experts
William - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Partners in Color to resolve your concern. Please let us know if there is anything else we can do to help!
Good color. Doesn’t last long
Gave it another try. Followed the instructions. Came out great, but color started coming out after a couple of days.
Response From Our Experts
Donnie - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Better than others
The color looks great initially but only lasts two weeks. I will have to make some adjustments and see if it improves or lasts longer.
Response From Our Experts
Andrew - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith 100% Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Darkened overall but left quite a bit of grey
Not bad to use, a bit awkward the first time trying to read directions and work through the application simultaneously. Color was a good match for the non-grey hair, of which is about 85% of my head & facial hair. The grey head hair was colored well enough, definitely could notice the reduction of grey there. The (short, less than 1") beard not so much, still a good amount barely colored. Again, SOME reduction but far from the complete coverage promised. Not a terrible job, knocked a few years off the appearance, but not what was ordered.
Response From Our Experts
Matthew - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Colorsmith 100% Color Satisfaction Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
Allergy reaction
Had a pretty bad allergy reaction with this product.
Response From Our Experts
Dumas - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the Colorsmith Family, we wish you a quick recovery.