Custom Hair Color Set Reviews
627 Client Reviews
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Worst delivery service ever
The product tooks forver to arrive, not only that the customer support is not good. Ans the product has to be completely disposed after one tiny use for one area
Response From Our Experts
Hi Eduardo: We apologize for the shipping time. Please check your emails, we have just got back to you.
Response From Our Experts
Hi Deep! We are so sorry to hear that. Please check your emails, we have contacted you to help you further.
Terrible Customer Service
Colorsmith provided terrible customer service The delivery service is to unreliable , my first order I paid extra for a speedier delivery but the delivery still took to long It’s impossible to track the delivery as the tracking information is unreliable which makes it impossible to know when to be home to take the delivery Trying to contact customer service is a terrible experience I never get responses to my messages There is no available direct phone number despite being told on my account page to call to cancel my order , we’re is the phone number ??? I will not be using colorsmith again and would Not recommend it to anyone
Response From Our Experts
Hi Stephen! We are so sorry to hear that you haven't received your order, and it's been difficult to communicate with us. Please check your emails, we have contacted you to help you further.
OK but washed out quickly/
I'm not an expert but I have the distinct impression all the complex details laid out for application are hoped to be camouflage for this very average, even below average product. In may case a good part of it had rinsed within a couple of days. i ended up re-applying m/touching up with some off-the-shelf touch-of-gray for men to cover that failing... the off-the-shelf color may be imperfect but in the end I am happier with the "wrong" brown than with gray. (Unit price for touch-of-gray is higher but it lasts longer & part of it can by re-used.
Response From Our Experts
Kevin - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Colour Not work with my hair
Not working on my hair 😞
Response From Our Experts
Ifone - We are so sorry to hear that our color did not provide the results that you expected. We have reached out to you via email so that we can further discuss your hair color needs and see how we can adjust your formulation. We truly appreciate you giving us the chance to get it right.
Poor coverage
Followed the step by step instructions.use within 3 minutes ,leave for 20 mins .washed of no difference
Response From Our Experts
Hi Stephen! We are sorry to hear that your color washed off. Please check your emails, we've contacted you to help you further.
Does not work on sensitive Skin
I tried this product as soon as I applied it with in 2 minutes my skin got very irritated, turned red and almost blistered!!!
Response From Our Experts
Stephen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the Colorsmith Family, we wish you a quick recovery.
Average service
Color was too dark and didn’t look natural, I explained this and someone was supposed to contact me. This didn’t happen. Also, it takes a month to receive the Color in Australia.
Response From Our Experts
Ronnie H. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Also, we truly appreciate your patience with our shipping time. Please keep your eyes out for an email from us shortly.
Didn't colour
Poor, left it over 10mins but didn't colour or cover the greys. No response from support team
Response From Our Experts
Moksud - We’re truly sorry that our color did not meet your expectations and that your experience was not all it should have been. Please, check your inbox, we have reached out to you via email to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Never received my order
Don’t know if this is a scammer but never received my order.
Response From Our Experts
Ari - We're so sorry to hear that your order never arrived! We have reached out to you via email to remedy this issue. Please check your inbox for next steps.