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Pro: Very less damage or no damage to hair compared to other hair colors I have used. Cons: Doesn't cover all gray hairs (which is the primary purpose)
Rakesh - We truly appreciate your feedback, and are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Do not send me anymore product. Cancel my account, not happy with product.
Larry - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Please check your inbox for more details!
This brand is randomly charging me for orders which I haven’t consented to. The orders are random and I cannot find the location to cancel them. It is outrageous and the product isn’t even good, tried it once and had a reaction yet they’ve charged me 4 times in under a month! Ridiculous pricing for such a horrible product and brand. I’m very frustrated and will be taking this up further !!
Hi Fraidon! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we've got back to you to help you further.
It did not work as well - I am seeing grey at my hairline and in my beard...Previous time worked out better
Thanks so much for reaching out! We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Nice natural color but unfortunetly not covered properlythe grays hair and it is too expensive.
Hi Zsolt! We are sorry to hear that your grey weren't fully covered. Please check your emails, we have contacted you to help you further.
I didn't agree to an auto shipment, I ordered a sample , simply a scam
Terry - We truly apologize for any confusion. There are a lot of options for you with Colorsmith. If you decide to place an order through a Colorsmith promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
You deserve nothing. You took my money and I received nothing . You took £24.95 the 2 nd time and I did not agree that . In my account saying that there is a discount and I have to pay £19 . So, please refund me all my money for the first time and the 2nd time.
Hi Puyu! We are sorry to hear that you haven't received your order yet. Please check your emails, we have contacted you to help you further.
Ordered the starter kit and told coloursmith that i had an reaction to JFM previously - on the any other information bit. Received the starter and applied it to beard for 10 mins - next morning face is oozing and swollen had to go hospital and now on antibiotics !
Hi Sanj! We are sorry to hear about your reaction. Please check your emails, we've just contacted you to help you further.
Did not cover my gray as expected and color was not what I ordered.
Guillermo - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
I ordered my second hair colour thinking that I was simply changing it from semi-permanent to permanet. To my surprise it's not! It's actually two shades lighter and somhow managed to make me look like...well like I coloured it with the wrong colour! I simply cannot go to the office like this and am not sure how to explain shaving my head at my age.
We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further.
