Custom Hair Color Set Reviews
627 Client Reviews
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Doesn’t work
Second bottle after trying a colour adjustment and again didn’t work , waste of time , doesn’t cover greys at all .. Won’t be reordering
Response From Our Experts
Hi Alan! We are sorry to hear your color didn't work. Please check your emails, we just got back to you.
Burnt my face, Covered in blisters
I stated when I purchased this item, the one in the shops just for men after over 10 years of using it now burns my face, I received my order and did the skin test on my chest area just below my neck, I had no reaction to it what so ever. Two days later I decided too apply the beard dye, after 10 minutes it was stinging and I decided to wash it off, I'm so glad I did and not leave it for the full 20 minutes, Within an hour I had clear bubbles of liquid appearing under my beard, over the night they started going red and turned to scabbs, The itching is uncomfortable, my Doctor said its chemical burns from the beard dye, which I already knew 🤦♂️ He said shave off your beard if it helps and use a moisturising cream 😭 I haven't shaved my beard, I've just sucked it up and pushed through the uncomfortable pain. On the mend now thankfully. It shouldn't have happened I clearly stated I've had a reaction before in my notes, as far as I'm concerned the formula is ment to be adjusted to prevent this from happening. All I can say is be very careful it's dangerous 😳
Response From Our Experts
Hi Gary! We are truly sorry to hear you had an allergic reaction after using our hair dye. Please check your emails, we just got back to you to help you further.
Doesn’t cover full grey
Not worth the hassle
Response From Our Experts
Sandeep - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
I dont like or want any more of this product and I can’t stop it coming
There is no “upcoming order” section in my account to turn off this subscription as you state in your instructions and there is no way to contact anyone. I hate this shit.
Response From Our Experts
Lee B - Thank you for your feedback! Upon reviewing your account, we see that you have already turned off your Colour Plan. We will reach you to you via email for more details. Please let us know if there is anything else we can do to help!
Burnt my skin
Next day found my skin was burnt and weeping, not suitable for my skin. Didn't find grey coverage great ceither.
Response From Our Experts
Hi Graeme! We are so sorry to hear you had some discomfort after using the color, and your greys weren't fully covered. Please check your emails, we just got back to you.
Good product.
I like this product for its results but the fact you only get one use out of it is quite annoying.
Response From Our Experts
Hi Edward! We apologize for the inconvenience with our color. Please check your emails, we just got back to you.
The shade was not to my preference
The shade was not my preference and there was an issue with staining on my skin around the scalp and beard area.
Response From Our Experts
Hi Andrew! We are sorry for the inconvenience with your hair color. Please check your emails, we just got back to you to help you further.
Don’t. Like it
Cancel my account
Response From Our Experts
Hi Santi! We are sorry to hear you didn't like your color. Please check your emails, we just got back to you.
Worst product ever
Didn’t cover any grey. Followed the steps mentioned in the package but didn’t work. Completely dissatisfied with the results.
Response From Our Experts
Hello Ashwin, We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! (:
cancel all orders stop charging me
stop cancel my membership