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I received the packaged where the activator was sealed but was pretty empty. I wrote to customer service on Friday. Tomorrow is Friday again and no answer.
Hi Enrico! We are so sorry to hear your order was damaged. Please check your emails, we just got back to you to help you further.
I feel deceived and scammed. First I was not looking for a continue delivery, I realized it when I saw the charge in my account. Second and main, I got more allergy than with any cheap product, so it doesn't work for me, because it doesn't work as it should
Hi Christian! We are so sorry to hear you had an allergic reaction, and for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
Unfortunately too much color for short beard. The packaging is too big and the color always remains in the bottle. Coverage is okay but in the beard it doesn’t stay that long.
AdGa - Thank you for your feedback! We are truly sorry to hear that you're disappointed by your experience. Here at Colorsmith we are always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details.
Did not cover any grey, and followed the instructions by the book. L'Oréal hair colour from boots is a way better option.
Hi Nicolas! We are so sorry to hear the color didn't cover your greys. Please check your emails, we just got back to you to help you further.
I have used this twice now and both times it has not covered the 20 - 30% of grey hair I have on me beard. Really disappointed after following instructions and leaving it on for the correct time. I liked the fact that it hasn't got the dangerous chemicals in it but the product doesn't work! I would have quite happily posted a photo but there is no option for it.
Hi Gareth! We are so sorry to hear the color hasn't covered your greys. Please check your email, we just got back to you to help you further.
The result is what matters TERIBLE. Just to place an order I had to call because I had red highlights, a known issue with the portal. Then i informed them of my hard to cover gray beard ... Use the product as "specifically mine" that left the greys grey by sending the standard package. To much efforts for substandard product and colorist that don't listen
Ed - We’re so sorry to hear that you were disappointed by the results of your color application and by our customer service. Our Colorsmith 100% Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Got this to cover grey and there is no change, grey is still visible and no change in hair tone
Hi James! We are sorry to hear that your greys haven't been fully covered. Please check your emails, we just got back to you to help you further.
They took money from me for three months and the product never arrived at my address. Fraud!
Mile A. - We appreciate your feedback here at Colorsmith! We appreciate you for being so patient with us, and I am so sorry to hear your order has not arrived. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
I cancelled / turned off my subscription but received an order from 1/8/2024 and was billed for it. The first kit I received was great the second turned my hair a bright orange, I had to go to a Salon to have my hair fixed. I followed the directions on the kit and noticed that the time on the second kit was longer. I reached out to the Color Smith team about 2 weeks ago, I haven't heard back from them. I purchased the grooming lotion; I really like the product.
Mike - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Big claims. Didn't cover a single grey on the beard. Hair very standard basic results. Certainly no better than other products. I am actually being kind, I don't think the coverage on the hair was good enough at all. I will give It one more try
Hi Scott! We are sorry to hear that your colour hasn't covered your greys. Please check your emails, we just got back to you to help you further.
