Custom Hair Color Set Reviews
620 Client Reviews
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Not long lasting
After a few attempts got the colour right but it sadly doesn’t last very long, coloured a week ago and already the grey is coming back through with a vengeance. Easy to apply, and initial results seem ok but in natural light it may as well not be there.
Response From Our Experts
Hi Matthew! We are so sorry to hear your greys are back so quick. Please check your emails, we got back to you to help you.
Scammers
A scam company who should be shut down adds autoship without notification and steals your money.... 50% bad reviews on Trustpilot says it all... I've also added my negative review on Facebook and Trustpilot....
Response From Our Experts
Hi Saffy! We are sorry to hear about your personal experience using our services. We've got back to all of your messages. Please let us know if there's anything else, we can do for you.
Unwanted delivery and charge
I signed up for a trial and the product burned my skin and was expensive. I then got another box, I thought it was a mistake, then I got another. I contacted them for a refund and got no response
Response From Our Experts
Hello Geoff, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
terrible color
wanted medium ash brown, results were dark, dark brown or black Had to wear a cap for Holidays.
Response From Our Experts
Hello Frank, Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Doesn't work
Followed all info, applied it, it didn't take at all
Response From Our Experts
Hi Paul! We are sorry to hear your color didn't take. Please check your emails, we got back to you to help you further.
Poor customer service
I ordered a sample bottle, but to my shock, I was automatically enrolled in a subscription without my consent! I've emailed them three times, and they still haven’t responded or canceled the subscription. This is beyond frustrating! Their customer service is terrible, and the product didn’t even live up to the ridiculous hype they advertise. Avoid this company at all costs
Response From Our Experts
Hi Dale! We are so sorry for any misunderstanding with your Color Plan, and to hear about your personal experience with us. Please check your emails, we got back to you to help you.
Did not work at all.
Colour matching no where near. No thanks.
Response From Our Experts
Hi Justin! We are sorry to hear your color didn't work. Please check your emails, we got back to you to help you.
Useless fraud
It's barely during a day for the beard and besides, second order was shipped even after cancelling. Even though was never received and there's no answer to the refund claiming
Response From Our Experts
Hi Martí: We are sorry for any misunderstanding or inconvenience online. Please check your emails, we got back to you to help you.
Messy, stinky, and doesn't work that well
Its a big mess, not easy to use, it gets all over your face, and it doesn't work that well. The cheap options work much better
Response From Our Experts
Hello Edgar, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Bad
It didn’t work it’s too drippy leaves stain and color match is useless.
Response From Our Experts
Rehan- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!