Custom Hair Color Set Reviews
639 Client Reviews
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Hair color didn't
Not sure what happened, the first time I used your color it worked well, maybe a bad lot? If I recieve another replacement kit at no cost and it works I'll edit my review.
Response From Our Experts
Nicholas - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
good natural effect as crafted but too fast to fade away
it's a good product. But this last batch give me itchiness compare to other times. Also has to remark that it fade away quiet quickly, specially who's take often showers, swimming on sea, sun...
Response From Our Experts
Massi - Thank you for your feedback. We're so sorry to hear that you have had a reaction to our colour, and it didn't last as long as expected. Our customers' satisfaction is our priority, so we want to work with you to see how we can arrange that. Please keep your eyes out for an email from us shortly.
The color comes off
After asking to change the color type the new color still came off after a few days. This is a very expensive color and I was expecting to last at least a month.
Response From Our Experts
Daryoush - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Didn’t stay
I used my 1st box of color on my head and beard on Friday. Everything was easy to apply, but even after washing the color out I could see how much of my beard that the color didn’t hold to. Now 3 days later and even less of my beard held the color. I followed the instructions to a T, but it doesn’t seem like an effective product for coloring my beard.
Response From Our Experts
Sean, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
Delivery painfully slow
I can’t remember the last time I’ve waited this long for a product, and when it comes to hair dye, you kind of want it pretty soon. I know they have an auto option, but I don’t typically need it once a month as it stands you more or less have to order it about two or three weeks before you expect to need it … which is basically unworkable
Response From Our Experts
Girlfriend - Thank you for sharing your feedback with us. We appreciate your patience with our shipping times. Our orders do have a 1-3 day processing time from the order date, which includes formulating and crafting your custom color. We currently ship from Los Angeles, so our shipping time is approximately 4-6 business days. Occasionally, this shipping window can vary depending on holidays and other unexpected delivery delays from the carrier. Please let us know if there is anything else we can do to help!
Hair color came out well, but Still having beard trouble
I'll give it one more try - maybe I'll keep the beard treatment on 3-5 minutes longer and see what happens
Response From Our Experts
John - We’re sorry to hear that! Your order is fully backed by our Color Happiness Guarantee. Your colorist will review your feedback for your next order! Please let us know if there is anything else we can do to help!
Not good enough
Not worthy of money. Please cancel my subscription. thanks
Response From Our Experts
Hi Mantu! We are so sorry to see you go, and for any inconvenience with our prices. Please check your emails, we got back to you to help you further.
Cancelling
Product isn't bad, is high quality. Just is Not working for me. Covers No grey hairs, minimal itching and burning Much less than store bought dyes. Decent overall experience. For me, nor worth the extra 8 considering the results
Response From Our Experts
Robert - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Burned my hair!
Not happy at all!
Response From Our Experts
Hello Mauricio, Thank you for reaching out to us here at Colorsmith! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
does not cover gray hair
hair dyed but does not cover gray hair
Response From Our Experts
Hi Vadim! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.