Custom Hair Color Set Reviews
636 Client Reviews
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Works as advertised
No problems but I'm still trying to find the right color. Light brown is too ight. I am also trying to determine the coloring intervals.
Response From Our Experts
Larry - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Color is great but..
I gave it 4 stars only because it dried my skin really badly to the point of flaking all over where I applied it, and also made it really itchy. The color looks very natural and I was surprised that it didn’t stain my skin like other brands I’ve used. I guess my skin is too sensitive to something in the formula, or I may be allergic to something in it that I’m yet not aware of.
Response From Our Experts
Joel - We’re truly sorry to hear that you may have experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the Colorsmith Family, we wish you a quick recovery.
first time
The overall color was great. However, I had my hair cut short on the side and the color did not cover the gray very well; in fact, there was clear line between where the color took and where it didn't.
Response From Our Experts
Gerald - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Almost right
Did a good Jon is parts of my hair, but the some gray was almost all gray is areas.
Response From Our Experts
Ted - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your Colorsmith custom color! We look forward to the next opportunity to delight you!
Color change
Can you add a little more dark brown to my color?
Response From Our Experts
Mark - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Unexpected surprise
The pluses- great customer service - easy to use The color itself was perfect and exceeded expectations. The result was better than my last half Dozen professional visits . The only negative Which was minimal is that my hair pulls red and with This try it did happen although very very minimal and customer service was right on it with a solution for next time . I would highly recommend Colorsmith
Exactly As Promoted!
Going almost completely gray on the sides in my early 50's, my daughters hauled me to a salon as a birthday present and insisted on gifting me with a color job. Afterwards, I gravitated to a store-bought brand. Try as I might and following their instructions and timing meticulously, it always ended up too dark. Then when my hair grew just a little, there was a definitive dye line. I saw a colorsmith ad on Facebook and decided to give it a try. Completing the simple online form was a breeze, but I needed more assistance and was promptly contacted by a real person who knew what they were doing. When it arrived, the box had everything I needed and easy, clear instructions. I guess they thought I'd be extra messy because they included TWO pair of gloves. HaHa! Like with the store-bought brand, I followed their instructions to the letter. My results? EXACTLY what I wanted -- a perfect blend that covered about 3/4 of my gray. I am 100% pleased with the results. Even better, the wife and daughters love it!
Darker than expected
The application and instructions were super easy, but the color is much darker than expected. It says dark blonde, but my color turned out to be a brownish/red (I have red in my hair as well).
good natural effect as crafted but too fast to fade away
it's a good product. But this last batch give me itchiness compare to other times. Also has to remark that it fade away quiet quickly, specially who's take often showers, swimming on sea, sun...
Response From Our Experts
Massi - Thank you for your feedback. We're so sorry to hear that you have had a reaction to our colour, and it didn't last as long as expected. Our customers' satisfaction is our priority, so we want to work with you to see how we can arrange that. Please keep your eyes out for an email from us shortly.
The color comes off
After asking to change the color type the new color still came off after a few days. This is a very expensive color and I was expecting to last at least a month.
Response From Our Experts
Daryoush - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.