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I used my 1st box of color on my head and beard on Friday. Everything was easy to apply, but even after washing the color out I could see how much of my beard that the color didn’t hold to. Now 3 days later and even less of my beard held the color. I followed the instructions to a T, but it doesn’t seem like an effective product for coloring my beard.
Sean, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
I can’t remember the last time I’ve waited this long for a product, and when it comes to hair dye, you kind of want it pretty soon. I know they have an auto option, but I don’t typically need it once a month as it stands you more or less have to order it about two or three weeks before you expect to need it … which is basically unworkable
Girlfriend - Thank you for sharing your feedback with us. We appreciate your patience with our shipping times. Our orders do have a 1-3 day processing time from the order date, which includes formulating and crafting your custom color. We currently ship from Los Angeles, so our shipping time is approximately 4-6 business days. Occasionally, this shipping window can vary depending on holidays and other unexpected delivery delays from the carrier. Please let us know if there is anything else we can do to help!
I'll give it one more try - maybe I'll keep the beard treatment on 3-5 minutes longer and see what happens
John - We’re sorry to hear that! Your order is fully backed by our Color Happiness Guarantee. Your colorist will review your feedback for your next order! Please let us know if there is anything else we can do to help!
Not worthy of money. Please cancel my subscription. thanks
Hi Mantu! We are so sorry to see you go, and for any inconvenience with our prices. Please check your emails, we got back to you to help you further.
Product isn't bad, is high quality. Just is Not working for me. Covers No grey hairs, minimal itching and burning Much less than store bought dyes. Decent overall experience. For me, nor worth the extra 8 considering the results
Robert - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Not happy at all!
Hello Mauricio, Thank you for reaching out to us here at Colorsmith! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
hair dyed but does not cover gray hair
Hi Vadim! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.
Only colors 5-10% so essentially after the wash it doesn’t even look like my hair were colored. Really disappointed for last few times.
Vinayak - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Your colorist will review your feedback and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Tried this instead of henna based kits and I didn't have great results and wasn't happy with the chemicals and how it affected my skin and hair.
Chris - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us. We truly appreciate your feedback.
Really impressed with the box and packaging etc but unfortunately it hasn’t worked for me at all. Tried everything exactly as directed but the greys on my beard are exactly the same after use. I did specify short beard for my order, pretty disappointing.
Hi Adam! We are so sorry to hear it didn't work on your facial hair. Please check your emails, we got back to you to help you.
