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My Hair Color

Want to make a slight change or choose a new shade? Your colorist can adjust your next custom formulation to fit your needs.

To leave a color comment for your colorist click here.


You'll receive an email confirming receipt of your requested change. Before it ships, your colorist will review your comment and apply any changes.

To minimize the risk of an allergic reaction, we strongly recommend following these precautions. Instructions on how to perform a skin allergy test are included in the Product Safety & Usage insert in your Kit. We've also included the instructions below.


ALLERGY TEST:

  1. Clean an area the size of a quarter in the bend of your elbow with soap and water. Pat dry.
  2. Using a plastic utensil (not a metal utensil), mix a few drops of the hair color developer with a few drops of hair color in a plastic or glass container.
  3. Tightly (and immediately) recap the hair color and hair color developer bottles.
  4. Apply the mixture to the test area with a cotton swab or cotton ball.
  5. Let the test spot dry. Do not wash, cover, or disturb the area for 48 hours.
  6. Examine the test area periodically over the next 48 hours.
  7. If you experience any reaction in or around the test area, such as redness, burning, swelling, or irritation, do not color your hair until you consult a doctor. You may also contact us within 30 days for a refund.

To adjust the delivery frequency of your hair color simply log in to your account and select “Upcoming Order.” Then click the arrow to see “Color Frequency” and use the + or - icons to adjust to your desired frequency before clicking “Done.”


NOTE: Your frequency and processing date operate separately, so changing the frequency of your Plan will not automatically update the processing date of your next order. Your new frequency will take effect after your next hair color order.


DID YOU KNOW?

We have a color-satisfaction guarantee. We'd be glad to send you a complimentary color reformulation. Just let us know!

We’re here for you. When filling out our color quiz, you will see color swatches that we recommend for your color goals. Looking for something different? Go ahead and leave a comment for your colorist in your account, and they can reach out with recommendations. Your color is crafted with your coverage and color goals in mind, so we work hard to get you the results you want. In fact, we guarantee it.

Inside each hair color order are two pairs of large-sized, non-latex gloves. To get a few more uses out of your gloves, we recommend washing them with soap and water.

To adjust the schedule for your Plan simply log in to your account and click here, then select the date you would like your order to bill and begin processing.


NOTE: Your frequency and processing date operate separately, so changing the frequency of your Plan will not automatically update the processing date of your next order. Your new frequency will take effect after your next hair color order. 

To restart your autoship Color Plan or order a single shipment of your color, log in to your account and select “Order My Color.”

To skip your next order simply log in to your account and select “Upcoming Order.” Then click the arrow to see “Skip Order,” and confirm. You’re good to go!


DID YOU KNOW?

We have a color-satisfaction guarantee. To help, we’d be glad to send you a complimentary color reformulation. Just let us know. Plus, you receive 20% off all autoshipped items and free shipping on color—always.

To preview your hair color results, we suggest you perform a strand test. Instructions on how to perform a strand test are included in the Product Safety & Usage insert. We've also included them here for your convenience.


STRAND TEST INSTRUCTIONS:

  1. Put on protective gloves.
  2. Choose a strand of hair to test. It's best to choose a strand that will not be clearly visible with your typical hairstyle.
  3. Separate the rest of your hair using plastic clips so that the strand does not touch the rest of the hair after the hair color is applied.
  4. Apply hair color to your chosen strand by following the process outlined in your instructions. Using a plastic utensil and bowl (not metal), mix 1 teaspoon of hair color and 1.5 teaspoons of developer for the strand test. Tightly (and immediately) recap the hair color and hair color developer bottles.
  5. Wait 24 hours to make sure you are happy with the hair color results.
  6. If you are happy with the color, proceed to the full application as outlined in your instructions. This should be done no more than 48 hours after the strand test is complete.

If you would like to turn off your Plan, simply log in to your account and select your upcoming order. Click “Turn Off My Plan,” and follow the prompts.


DID YOU KNOW?

We have a color happiness guarantee. To help, we’d be glad to send you a complimentary color reformulation. Just let us know. Plus, you receive 20% off all autoshipped items and free shipping on color—always.

To view instructions online simply log in to your account and select “Color Details” in the menu. Find your most-recent order and click on “View Instructions.”


NOTE: Instructions are only available to view/download after the order has shipped.

We’re here for you.


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