Custom Hair Color Set Reviews
639 Client Reviews
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Doesn’t cover full grey
Not worth the hassle
Response From Our Experts
Sandeep - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
I dont like or want any more of this product and I can’t stop it coming
There is no “upcoming order” section in my account to turn off this subscription as you state in your instructions and there is no way to contact anyone. I hate this shit.
Response From Our Experts
Lee B - Thank you for your feedback! Upon reviewing your account, we see that you have already turned off your Colour Plan. We will reach you to you via email for more details. Please let us know if there is anything else we can do to help!
Burnt my skin
Next day found my skin was burnt and weeping, not suitable for my skin. Didn't find grey coverage great ceither.
Response From Our Experts
Hi Graeme! We are so sorry to hear you had some discomfort after using the color, and your greys weren't fully covered. Please check your emails, we just got back to you.
Good product.
I like this product for its results but the fact you only get one use out of it is quite annoying.
Response From Our Experts
Hi Edward! We apologize for the inconvenience with our color. Please check your emails, we just got back to you.
The shade was not to my preference
The shade was not my preference and there was an issue with staining on my skin around the scalp and beard area.
Response From Our Experts
Hi Andrew! We are sorry for the inconvenience with your hair color. Please check your emails, we just got back to you to help you further.
Don’t. Like it
Cancel my account
Response From Our Experts
Hi Santi! We are sorry to hear you didn't like your color. Please check your emails, we just got back to you.
Worst product ever
Didn’t cover any grey. Followed the steps mentioned in the package but didn’t work. Completely dissatisfied with the results.
Response From Our Experts
Hello Ashwin, We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! (:
cancel all orders stop charging me
stop cancel my membership
rubuish and very poor customer service
extremly poor quality of product and customer services
Response From Our Experts
Hi Jad! We are sorry to hear your color hasn't met your expectations, and we apologize for any inconvenience with our service. Please check your emails, we just got back to you to help you further.
Delivery incomplete poor service
I received the packaged where the activator was sealed but was pretty empty. I wrote to customer service on Friday. Tomorrow is Friday again and no answer.
Response From Our Experts
Hi Enrico! We are so sorry to hear your order was damaged. Please check your emails, we just got back to you to help you further.