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My skin has burned irritated and blistered within 2 hours of using this product highly disappointed and would never use again
Hi Nigel! Thank you for contacting us. We are so sorry to hear that you've experienced an allergic reaction. Please check your emails, we've just contacted you to help you further.
Easy to use but horribly over priced for results that l last a little over a week before it's mostly washed out. I tried a few boxes and am not impressed at all. I won't be renewing. Especially at 31 dollars an order.
Kenneth - We’re sorry to hear that you were unhappy with the results of your custom color. All Colorsmith orders are backed by our Colorsmith 100% Color Satisfaction Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
This batch was darker, and too much change. Stark.
Dave - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Satisfaction Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your dream shade.
I was charge for an order that I did not want! Stop charging my credit card!!
Zabi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
The product is fantastic but it’s not affordable
Jimmy - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products and pricing each and every day. We hope to continue helping you find hair perfection!
Seen there advert so many times, they advert there product as PPD FREE ! 101 % Very misleading, before I ordered i messages several times and asked if it was PPD FREE and they all said the same thing our product does not contain PPD, I advised them that I am 100 % allergic to PPD and have had a very bad reaction that left me with an infection, even though I told them they still went on with the order and sent me the product, the product arrived and on the ingredients none of them mention PPD, but still I did a allergy test just incase, and after that within 4 hours my skin raised and blistered badly, even now while I'm writing this review, very painful reaction seeping raised rash !! I complained to them and straight away they refunded me but its not about the refund, this could be very bad fatal for some, PPD REACTION is no joke it can leave people with scars for life or even can kill them or send them to hospital for emergency treatment, they need to be honest with things like this and not lie, I hope this helps people so they know, any 1 who is allergic to hair dye PPD IS A NO NO do not buy this product please. Hope this helps
Hi Mohammed! Thank you for contacting us. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. Our hair dyes are free of PPD, but hair color can cause allergic reactions in some cases. We've emailed you to help you further, please check your emails, and let us know if there's anything else we can do for you.
It’s not even close quality to Just For Men. Don’t use this colour. It will waste of time and money. Avoid at any costs.
Hi Rokonuzzaman! We are sorry for the inconvenience with your custom color. One of our colorist will be happy to review your formula to provide a solution. Please check your emails, we've just contacted you. Let us know if we can help you with something else.
The product came well presented and I liked the personalised approach of having my name on the item. I followed all the instructions on the package, however when I tested the product it left me with itchy and sore skin for days. 😕
Hi Mark: Thank you for sharing your feedback. We are sorry to hear that you've experienced a reaction after using our product. We've emailed you to help you further. Please check your emails.
After receiving the box, I put it aside to use later. 2 days later I picked up the box and noticed it felt sticky. Color leaked out of the bottle, and through the box. I was lucky that it was sitting on something where a stain wouldn’t show. Didn’t use, and not interested in using something that is so poorly packed.
Takashi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
After a couple weeks the color fades and a brash orange appears. After several attempts to correct, including adjustments to shampoo and conditioning, the problem persists. Working with the Color Team is challenging and I’m not sure they fully appreciated my situation. Also, the Ash always too brown. Disappointed- John
Hi John, we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We'd love to hear more about your experience and welcome you to contact us if you'd like to continue finding the perfect color for you! Thanks for giving Colorsmith a try!
