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Not covering the grey hairs on the beard and the hair looks more red
Hi Daniel! We are sorry to hear that your color hasn't covered your greys, and it looks more red. Please check your emails, we just got back to you to help you further.
I have cancelled this plan but you still take money and send me a product that I don't use. Please cancel and delete all my information.
Hi Jason! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
The color that came out was way off. I wanted a super blonde for the end of summer and got a dull, drab red instead.
David - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Really bad quality in good packaging I turned off my plan after receiving first order year back but they sent me again and again and took money from my card few times I spoke to them they said you have to change your card I stopped putting the money in that account just because of Color smith If I said I really don’t want as it’did not work at my hair so they should have been stopped. I just wasted my money
Hi Muhammad! We are so sorry to hear that your color hasn't met your expectations, and for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
I requested the color to be lightened from my first order, however when the next order was applied it was draker.
Jon - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
My color went BLACK not brown . SOLID not blended . After one week showing red/ amber tones ?? . Seeking professional color correction now .. very disturbing results.
Lochlan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
The color doesn’t last long. It takes time as well. I don’t like it
Hi Ishfaq! We are sorry to hear that your color doesn't last long. Please check your emails, we just got back to you to help you further.
My color washes out in a week. I am not happy due to the short color duration.
Thomas - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Satisfaction Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
After adjusting colour, to a lighter shade, it was still too dark , almost like black, I must say good coverage but I have to be honest, it did look artificial.
Hi David! We are sorry to hear that your color was still too dark. Please check your emails, we just got back to you to help you further.
Specially said twice to change my colour but still recieved the old one.
Burhan - We are truly sorry to hear that our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly, your colorist will reach out to you to make this right!
