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I have not received my Order Yet.
Hi Rajab! We are so sorry to hear that you haven't received your order. Please check your email, we contacted you to help you further.
The product itself works however for a one-time use it's expensive. It also isn't using natural ingredients so the same issues with itching and blotching arises as with other chemical-based beard colours.
Hi Sahlan! We are sorry to hear that you experienced some discomfort after coloring. Please check your emails, we contacted you to help you further.
Following the instructions, I added the Color to the Developer container. The quantity was enough for 3-4 usages. It didn't irritate my skin. However, I stopped using it, and I can't recommend it. The first time it covered 80% of the grey beard, which was acceptable. After that, the color got very weak, despite that the container was properly closed and saved. It covered only 20%, so I switched back to the old color brand :( Not what I expected.
Hi Jovi: Please note that our hair color is meant to be used in one application. After you open the bottles, it must be all used within 24-48 hours as the product can go bad. Please check your emails, we have got back to you.
I can't see any difference at all after the shower. Let us see what happened tomorrow morning but I don't think it made any difference to my hair color.
Hi Ramin! We are so sorry to hear that you haven't seen any difference. Please check your emails, we have contacted you to help you further.
For me it’s seems like is nothing work after a week I got delivered due was two working days.
Hi Mishra! We are sorry for the delay with your order, we will look into this for you and we will get back to you as soon as possible. Please check your emails.
They shipped an unauthorized order and then offer a refund if I paid shipping for the return. I can’t do business with a company that treats their customers like this. Very disappointed with customer services. I am going back to Simpler hair products because they know how to treat their customers and it’s a decent product.
Danny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
The product tooks forver to arrive, not only that the customer support is not good. Ans the product has to be completely disposed after one tiny use for one area
Hi Eduardo: We apologize for the shipping time. Please check your emails, we have just got back to you.
Hi Deep! We are so sorry to hear that. Please check your emails, we have contacted you to help you further.
Colorsmith provided terrible customer service The delivery service is to unreliable , my first order I paid extra for a speedier delivery but the delivery still took to long It’s impossible to track the delivery as the tracking information is unreliable which makes it impossible to know when to be home to take the delivery Trying to contact customer service is a terrible experience I never get responses to my messages There is no available direct phone number despite being told on my account page to call to cancel my order , we’re is the phone number ??? I will not be using colorsmith again and would Not recommend it to anyone
Hi Stephen! We are so sorry to hear that you haven't received your order, and it's been difficult to communicate with us. Please check your emails, we have contacted you to help you further.
I'm not an expert but I have the distinct impression all the complex details laid out for application are hoped to be camouflage for this very average, even below average product. In may case a good part of it had rinsed within a couple of days. i ended up re-applying m/touching up with some off-the-shelf touch-of-gray for men to cover that failing... the off-the-shelf color may be imperfect but in the end I am happier with the "wrong" brown than with gray. (Unit price for touch-of-gray is higher but it lasts longer & part of it can by re-used.
Kevin - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Not working on my hair 😞
Ifone - We are so sorry to hear that our color did not provide the results that you expected. We have reached out to you via email so that we can further discuss your hair color needs and see how we can adjust your formulation. We truly appreciate you giving us the chance to get it right.
Followed the step by step instructions.use within 3 minutes ,leave for 20 mins .washed of no difference
Hi Stephen! We are sorry to hear that your color washed off. Please check your emails, we've contacted you to help you further.
I tried this product as soon as I applied it with in 2 minutes my skin got very irritated, turned red and almost blistered!!!
Stephen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the Colorsmith Family, we wish you a quick recovery.
Color was too dark and didn’t look natural, I explained this and someone was supposed to contact me. This didn’t happen. Also, it takes a month to receive the Color in Australia.
Ronnie H. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Also, we truly appreciate your patience with our shipping time. Please keep your eyes out for an email from us shortly.
Poor, left it over 10mins but didn't colour or cover the greys. No response from support team
Moksud - We’re truly sorry that our color did not meet your expectations and that your experience was not all it should have been. Please, check your inbox, we have reached out to you via email to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Don’t know if this is a scammer but never received my order.
Ari - We're so sorry to hear that your order never arrived! We have reached out to you via email to remedy this issue. Please check your inbox for next steps.
Pro: Very less damage or no damage to hair compared to other hair colors I have used. Cons: Doesn't cover all gray hairs (which is the primary purpose)
Rakesh - We truly appreciate your feedback, and are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Do not send me anymore product. Cancel my account, not happy with product.
Larry - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Please check your inbox for more details!
This brand is randomly charging me for orders which I haven’t consented to. The orders are random and I cannot find the location to cancel them. It is outrageous and the product isn’t even good, tried it once and had a reaction yet they’ve charged me 4 times in under a month! Ridiculous pricing for such a horrible product and brand. I’m very frustrated and will be taking this up further !!
Hi Fraidon! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we've got back to you to help you further.
It did not work as well - I am seeing grey at my hairline and in my beard...Previous time worked out better
Thanks so much for reaching out! We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Nice natural color but unfortunetly not covered properlythe grays hair and it is too expensive.
Hi Zsolt! We are sorry to hear that your grey weren't fully covered. Please check your emails, we have contacted you to help you further.
I didn't agree to an auto shipment, I ordered a sample , simply a scam
Terry - We truly apologize for any confusion. There are a lot of options for you with Colorsmith. If you decide to place an order through a Colorsmith promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
You deserve nothing. You took my money and I received nothing . You took £24.95 the 2 nd time and I did not agree that . In my account saying that there is a discount and I have to pay £19 . So, please refund me all my money for the first time and the 2nd time.
Hi Puyu! We are sorry to hear that you haven't received your order yet. Please check your emails, we have contacted you to help you further.
Ordered the starter kit and told coloursmith that i had an reaction to JFM previously - on the any other information bit. Received the starter and applied it to beard for 10 mins - next morning face is oozing and swollen had to go hospital and now on antibiotics !
Hi Sanj! We are sorry to hear about your reaction. Please check your emails, we've just contacted you to help you further.
Did not cover my gray as expected and color was not what I ordered.
Guillermo - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
I ordered my second hair colour thinking that I was simply changing it from semi-permanent to permanet. To my surprise it's not! It's actually two shades lighter and somhow managed to make me look like...well like I coloured it with the wrong colour! I simply cannot go to the office like this and am not sure how to explain shaving my head at my age.
We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further.
Not a good product. I do not recommend this product
Kapil - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
Horrible color and not enough product to properly apply!
Edwin - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfation Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
On receipt product was well packed and everything you could ask for, my only criticism would be that there was too much waste for my small goatie, ended up throwing at least 50+ percent in the bin
Hi John! Thanks for stopping by. We are sorry to hear that you had too much waste. Please check your emails, we've just got back to you to help you further.
The product itself is brilliant. Applies easily, the colour is perfect, no skin irritation at all. But the lack of shipping options isn’t good. It’s been taking just over a month for me to receive an order. I would happily pay additional shipping for FedEx, UPS, etc., but that option isn’t available and customer service says there aren’t current plans to change that. If not for that, I’d score it a 6 out of 5, but if you’re ordering from outside the US, you may be seriously disappointed in the shipping time.
Hi Jay! Thanks for sharing your experience with us. We apologize for our shipping time to Australia. Unfortunately, our deliveries are taking longer than we wish. Please check your emails, we've just got back to you.
Hi Dennis! We are sorry to hear that you are still waiting on your order. Please check your emails, we've just contacted you.
Need to product changing as it didn't cover all the grey and, I seem to be alot darker in hair colour then what I choose
Hi Kada! We are sorry for the inconvenience with your coverage and color. Your colorist will review your formula and get back to you to help you further. Please check your emails.
I ordered light brown but you guys sent me dark brown, it’s dark black not even brown. I just discovered it after it was in my hair. Bad service!
Murilo - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
This colour is absolutely useless No change at all 0
Hi Emdadul! We are sorry to hear that the hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further.
It is not a organic or free dish f chemical Color I have reaction same as other chemical based Color luckily I had allergic test before Applying My skin still burning after 3 days
Hi Kuldeep! We are so sorry to hear that you've experienced an allergy reaction. Please check your emails, we've just contacted you to help you further.
I called and spoke with a representative to cancel my reoccurring subscription and I’m still being charged. I have boxes and boxes of unused hair color…I don’t need anymore.
Chris - I'm so sorry you received another color you weren't expecting! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
I have black hair and have been sent dark blonde so I've purchased a product I can't use.
Kevin - Thank you for reaching out to us! We have personally reached out to you via email with next steps. Please keep an eye out for our message and we look forward to assisting you.
I have been using this for a couple of months now. Starting with the semi permanent which lasts about a week at most. Then I decided to go onto the permanent colour, which I would expect to last until I trim it, but that only lasts a couple of days before it turns yellow and then goes back to white. I would expect a permanent colour to remain a lot longer than that.
Hi Dominic! Thank you for reaching out. We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
While this product seems to work well, I’m still struggling in finding the correct matching color. Requested darkest brown but, results are more of a “chestnut” with reddish-blonde highlights. 😕
James - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
it was too dark, I wanted more of a blend with the grey and black
Hi Markus! Thank you for sharing your feedback with us. We are sorry to hear that the color was right for you. Please check your emails, your colorist has contacted you with the solution.
Waste of the money
Hi Hafiz! Thanks for sharing your feedback. We are sorry for any inconvenience with your hair color. Please check your emails for further assistance. Have a great day!
Was really excited to try but after 3 tries, giving up on this. The color doesn’t last long. Less than a week and it’s back to normal. It doesn’t give a sufficient grey coverage. I could see very little difference after application. Third, it only comes in 1 size which probably is good for a long beard but for a trimmed beard it probably is 3 times more than needed. So paying for a product that you end up throwing 2/3rd away after use doesn’t make any economic sense. The customer service was prompt but did not really address this concern. I could have tried it for some more time had they given an option to buy smaller quantity.
Harvinder - We’re sorry to hear that you were unhappy with the results of your custom color. All Colorsmith orders are backed by our Color Satisfaction Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
Disappointed
Ajith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
I'm very happy when I apply the colour but after about a week it fades and my hair has an orange tinge to it. I buy the anti yellowing shampoo and conditioner but it doesn't slow down the yellowing process.?
Hi Rush! We are sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you to help her further.
This months mix was 50% darker than my first month which made my hair colour look less natural. Also the mix gave my skin an allergic reaction of redness which the first month did not. Can you explain this to me? Greg
Hi Greg! We are so sorry to hear about your personal experience with us. We are here for you, and we would love to make things up to you. Please check your emails, we've just contacted you to help you further.
feel head pain when i use. waste off money.there are not return option this is big froud with us.
Hi Gurwinder! We are so sorry to hear about your personal experience. Please check your emails, we have just contacted you to assist you further.
My skin has burned irritated and blistered within 2 hours of using this product highly disappointed and would never use again
Hi Nigel! Thank you for contacting us. We are so sorry to hear that you've experienced an allergic reaction. Please check your emails, we've just contacted you to help you further.
Easy to use but horribly over priced for results that l last a little over a week before it's mostly washed out. I tried a few boxes and am not impressed at all. I won't be renewing. Especially at 31 dollars an order.
Kenneth - We’re sorry to hear that you were unhappy with the results of your custom color. All Colorsmith orders are backed by our Colorsmith 100% Color Satisfaction Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
This batch was darker, and too much change. Stark.
Dave - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Satisfaction Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your dream shade.
I was charge for an order that I did not want! Stop charging my credit card!!
Zabi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
The product is fantastic but it’s not affordable
Jimmy - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products and pricing each and every day. We hope to continue helping you find hair perfection!
Seen there advert so many times, they advert there product as PPD FREE ! 101 % Very misleading, before I ordered i messages several times and asked if it was PPD FREE and they all said the same thing our product does not contain PPD, I advised them that I am 100 % allergic to PPD and have had a very bad reaction that left me with an infection, even though I told them they still went on with the order and sent me the product, the product arrived and on the ingredients none of them mention PPD, but still I did a allergy test just incase, and after that within 4 hours my skin raised and blistered badly, even now while I'm writing this review, very painful reaction seeping raised rash !! I complained to them and straight away they refunded me but its not about the refund, this could be very bad fatal for some, PPD REACTION is no joke it can leave people with scars for life or even can kill them or send them to hospital for emergency treatment, they need to be honest with things like this and not lie, I hope this helps people so they know, any 1 who is allergic to hair dye PPD IS A NO NO do not buy this product please. Hope this helps
Hi Mohammed! Thank you for contacting us. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. Our hair dyes are free of PPD, but hair color can cause allergic reactions in some cases. We've emailed you to help you further, please check your emails, and let us know if there's anything else we can do for you.
It’s not even close quality to Just For Men. Don’t use this colour. It will waste of time and money. Avoid at any costs.
Hi Rokonuzzaman! We are sorry for the inconvenience with your custom color. One of our colorist will be happy to review your formula to provide a solution. Please check your emails, we've just contacted you. Let us know if we can help you with something else.
The product came well presented and I liked the personalised approach of having my name on the item. I followed all the instructions on the package, however when I tested the product it left me with itchy and sore skin for days. 😕
Hi Mark: Thank you for sharing your feedback. We are sorry to hear that you've experienced a reaction after using our product. We've emailed you to help you further. Please check your emails.
After receiving the box, I put it aside to use later. 2 days later I picked up the box and noticed it felt sticky. Color leaked out of the bottle, and through the box. I was lucky that it was sitting on something where a stain wouldn’t show. Didn’t use, and not interested in using something that is so poorly packed.
Takashi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
After a couple weeks the color fades and a brash orange appears. After several attempts to correct, including adjustments to shampoo and conditioning, the problem persists. Working with the Color Team is challenging and I’m not sure they fully appreciated my situation. Also, the Ash always too brown. Disappointed- John
Hi John, we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We'd love to hear more about your experience and welcome you to contact us if you'd like to continue finding the perfect color for you! Thanks for giving Colorsmith a try!
They keep on charging from my credit card, big fraud. unable to cancel from website.charging to much.
Anwer - Thank you for reaching out! There are a lot of options for you with Colorsmith. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Only one applications vs multiple The price after the first discount order too expensive. Does work but many failing value and number of uses
Alan M.- Thank you for taking the time to share your feedback with us! We’re so sorry to hear that we did not meet up to your expectations. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
The application directions do not mention doing a skin test prior to applying, I strongly recommend doing so. I had an allergic reaction after applying a drop on my inner arm and developed a raised, itchy and red skin reaction. This product contains PPD. If you're not allergic to PPD or other chemicals then this may work for you but those allergic to PPD this product is a definite no.
Hello Paul. We’re truly sorry to hear that you experienced an allergic reaction. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the Colorsmith Family, we wish you a quick recovery.
Not bad. But it expensive when you order 2nd time .
Alister F. - Thank you for your feedback! We're happy to hear that you love your hair colour. Your first order was placed through a special promotion, and the advantage of our hair colour plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
This product did not provide enough grey coverage. I was told that I would be sent a replacement which would take the grey out of my hair and beard. I have not received this and I have been left very disappointed.
Paul O. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our Colorsmith Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
It darken the hair but does not hold for long as u describe it to be,maybe it need some more strength.
Musa T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Hello from Australia, I just gonna say, I'm very sad and disappointing with my product the color is very poor and I did not get a uniform result in my hair coloring, I am really disappointed.
Fel - Thank you for reaching out to us here at Colorsmith! We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Was a beautiful brunette right after dying, two days later it was already starting to fade and now it’s mostly red tinted. I know my gray is difficult to color but a dye should last a little longer than a few days.
Hey Darrell. Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
I had high hopes for this product. It did a decent job on my hair but not on my beard. Also the automatic billing charged my credit card on the weekend while customer service was closed so now I'm getting the exact same thing that DIDN'T WORK delivered again. Not happy.
Mick - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us! Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
The first application was slightly disappointing, so I asked for an adjustment with very clear language. The adjustment was exactly what I asked not to get. I decided to give them a third chance, and requested they send me the original formula. What I got was just as bad as the second application. It's way too expensive to get such horrible results. The "colorist" either didn't read what I'd requested or just didn't care. I can just as easily buy off the shelf and get better results for about a quarter of the price.
Darren - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith 100% Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Last time I requested to change the color to cover all grey hairs but it didn't cover all grey hairs. Also, the color didn't sustain for 2 weeks.
Syed Raza A. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
I applied the color according to the instruction, but most of my grey color does not cover it. after washing the hair most grey color is visible.
Hi Johnson, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our 100% Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
It was massively to DARK absolute waste of money, I had to cut most of my beard off and start again ...thanks
Stefan J. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application. Our Colorsmith Satisfaction Happiness Guarantee is something we take seriously, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process.
Also could not contact support or talk to real person to change or amend, it took 17 days to ship to Ireland
David L. - Thank you for reaching out to us. We’re so sorry to hear that you were disappointed by the results of your colour application. Our Colorsmith Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
It’s beard color but I didn’t liked it cause after colouring my beard is still same
Zuber P. - Thank you for your feedback! We are so sorry to hear our colour did not meet your expectations. Our Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your colour goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
I can’t say how disappointed I was with my order. The colour was an awful match, nothing like my hair colour at all. You also have to use all of the product in one go, I didn’t need half of it, very wasteful. Hope it washes out soon so I can get something closer to my hair colour.
Alex G. - Thank you for reaching out to us! We are so sorry to hear our colour did not meet your expectations. Our Satisfaction Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
No colour at all , wasted time and money
Aftab A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our Colorsmith Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Well, I am still using Colorsmith for my beard, but my complaints are that it is blotchy in the way it colors, and it doesn’t seem to last more than a few days in my beard. Haven’t found anything better, as Just for Men is so caustic to my skin and causes rashes.
Michael - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
I had rashes all over where I applied this colour, wanted to rip my face off with itchiness
Vikram S.- Thank you for taking the time to share your feedback with us.! We are sorry to hear that you have had some discomfort after using our products. Our Colorsmith Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Unfortunately they promised me a salt and pepper look and it's not what the end product was. Just black covering the greys.... Could get cheaper at supermarkets.
Hi Lucas, we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We've sent a follow-up email, please keep an eye on your inbox!
If my order isn't canceld. The review is going to be a lot worse.
Hi Michael, we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We can confirm your account was turned off, however, your order began processing before this action was taken place! No need to worry! Our return process is very simple. Keep an eye on your inbox for more details.
Didn’t like it compared previous ones I used in fact pretty disappointed and do not wish to continue using it
PS L - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our Colorsmith Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
I canceled my future deliveries. Please confirm.
Steve - We are so sorry to hear our color did not meet your expectations! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Product was never delivered, then had the audacity to place me on an auto-order plan that was going to take more out of my credit card for a reorder on a product that was never delivered in the first place - Scam, stay away.
Gavin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
The color didn't really blend in the grays on my beard. Maybe I didn't leave it in long enough. The instructions say 10 minutes.
Omar - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us! Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Mark - Thank you for your feedback on your color. Ar Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Fared M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
It loses its colour too quick in certain areas.
Seymour M. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Color bottle top was cracked and hair color went everywhere. That kit was worthless and I had to use the remaining kit I had. Spend more money on decent containers and less on packaging. Cancel my subscription.
Vincent - We value your feedback, and truly appreciate you reaching out. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
it did not cover enough of the grey, it does smell better than the store bought stuff.
Felipe - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take your feedback seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
The product is a 1 time use product. It is very watery and takes 30 minutes to develop. Not a fan.
Scott - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Looks legit but nothing ever was delivered - no tracking info - nada - maybe just another online scammer ?
Peter - We truly apologize to hear about your experience. We have reached out to you via email to see what we can do about remedying this situation. We take our clients' feedback to heart and continue to improve our products and service each and every day. Keep an eye on your inbox for more details.
I got it for my beard and it comes in larger size. Being a short beard it means I need to colour it a couple of times a week given the growth and how the roots shows quickly which means that this product is simply way too expensive.
Carlos - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
did not work ., hair still grey on the sides and took 21 days delivery time. ridiculous
Jason - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
This is the second time that I ordered a color ( medium brown) with the company the first time was awesome, but this time the color it was darker than normal, so I didn't like that much
Michel - We never like to hear that our customers are unhappy with their color, which is why we have a Color Satisfaction Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
I don't think this does anything different to what I purchase from Boots. It takes twice as long as doesn't cover the whole hair with grey area. It's also more expensive
Joe N.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
I find the colour doesn’t work well on facial hair
Mo - We’re so sorry to hear that you were disappointed by the results of your color application. Our Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
hello, my custom hair color was formulated again with me to take out the golden so I could have better gray coverage; however, unfortunately the grays were not covered at all. Would need to go back to a salon to get the grays covered.
Ali - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Washes out after a few days, doesn’t cover grey anyway so pointless to continue with this stuff.
Edward M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Color does not stick or last. Not interested any longer
Fabian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
This color still has red highlights and I mentioned this 3 months ago and it has not been corrected
David - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
It lasts a week that’s it
Michael K. - We are so sorry to hear our color did not meet your expectations. Our Colorsmith Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Easy product to use with good instructions and I was happy with the end result. Unfortunately the colour has faded quickly and I've had to use another product to reduce the greys. I do wash my beard and hair daily.
Craig R. - Thank you for taking the time to share your feedback with us.! We are so thrilled to hear that you are loving our Enhanced Color. However, we’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
I like the results but if you have short hair like I do then you could end up throwing half of it away which makes it less value for money. There's enough for two applications in the package I receive so I've ended up storing half in glass jars It would be a good idea to offer a smaller size (perhaps x2) to people with close cropped hair so we can apply weekly
Darcy H. - Thank you for taking the time to share your feedback with us.! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
