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Before I began losing color in my beard my hair was dark brown in color. My beard is salt and pepper, with more salt than pepper. While I was waiting for the 15 min for the dye to work it looked almost black and I was getting scared that the color would not look correct, but once I rinsed out the dye my beard looked great. I'm not going to lie, at first I thought my hair looked too dark, but I realized that I was so used to seeing a mostly gray beard that the initial shock of seeing color was what threw me off. The next day when I woke up I actually loved how my color came out. I still had some gray hairs throughout my beard and that's what I actually wanted. Next time I'm going to use less dye so I can actually have more grays in my beard. Most women love that salt and pepper look.
Christian - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon!
very nice product but there was much waste.I only used about 1/4 of the bottle and had to throw the rest away.give less charge.less
Gary - Thank you so much for sharing your feedback with us. We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
I love the product I actually switched from eSalon because it gives me the color range I want. My only complaint is I don't have time every 5 weeks to put on new color I wish it lasted a little longer the only reason I gave you four stars instead of five
Claude - We’re truly sorry that our color did not meet your expectations of longevity. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
No problems but I'm still trying to find the right color. Light brown is too ight. I am also trying to determine the coloring intervals.
Larry - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
The overall color was great. However, I had my hair cut short on the side and the color did not cover the gray very well; in fact, there was clear line between where the color took and where it didn't.
Gerald - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Did a good Jon is parts of my hair, but the some gray was almost all gray is areas.
Ted - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your Colorsmith custom color! We look forward to the next opportunity to delight you!
Can you add a little more dark brown to my color?
Mark - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
The application and instructions were super easy, but the color is much darker than expected. It says dark blonde, but my color turned out to be a brownish/red (I have red in my hair as well).
I have been coloring my hair almost 40 years and this is the most stupid product followed by the most stupid ploy to send you one every month even though you think you only ordering a sample but oh no they will get you then follow by them sending my stuff to probably different address since I have not been getting it in month, and had to call and cancel but kept getting bill for it and now had to on in and cancel. stay away from this product anything else out there is better than this
Wasnt aware the auto subscription will be activated after the initial sample order so was disappointed when charged for second time. Also the colour wasnt accurate, as i asked for darkest brown but the result was darkest grey instead. In order to return, the couriers wont collect without returns lebels, so couldnt return the second item.
Hi Sagheer! We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
Still have grey hair and different colors top vs sides... Its only OK but is not rigth
Hi Sergio! We are sorry to hear your greys are not fully covered. Please check your emails, we just got back to you.
I’m pleased with the head hair colour but the beard colour is not sufficient - as I trim my beard weekly as I keep it short - the colour is lost after about a week or 2 - there should be a kit to allow regular touch ups
Hi Patrick! We are sorry to hear your dye is not sufficient for your bear. Please check your emails, we got back to you to help you further.
Looking at the commercials of the product ordered this and tried. Great packaging but results are complete disappointment. Not a single grey hair of mine turned black. Time and money both waste.
Muralidhar R. - We appreciate your feedback here at Colorsmith! We are so sorry that you were not satisfied with the outcome of your hair colour application. Based on your profile, we see that you have already worked with one of our Colour Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Colour it's not what I expected to dark! Stop taken my money from my account! I don't need this shit! Sorry I didn't subscribe for it!
Hi Marius! We are so sorry to hear your colour was darker than expected. Please check your emails, we just got back to you to help you further.
Order not received yet
Abhi A.- Thank you for reaching out to us here at Colorsmith! We are sorry to hear that you have not received the order yet. Your satisfaction is our top priority. We guarantee that. We would like to work with you on a solution so that your color wishes can be fulfilled 100%. Our customer service will contact you by email and will be happy to help you.
This is the third time I’ve used your product. This time I had Dawn the girl who cuts my hair do it. Same results! It doesn’t totally cover my grey. The color doesn’t last long. Please cancel my subscription.
Jack - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Just a scam company, taken my money, but never received any products..
Kelvin B. - Thank you for your feedback. We are truly sorry to hear that you didn't receive your order. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
I would give it minus 5 stars if I could. Ordered dark Blond, followed the directions to the letter my hair turned out an orangey dark dark brown and it looks ridiculous, utterly useless product, I've had far better results with just for men.
Hello Nicholas, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
I thought it was promising until my beach turned orange brown and I had to shave it to start over. Avoid product.
John - We are so sorry to hear your beard turned orange brown. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Hair color is not what I expected
Fadha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist.
Second bottle after trying a colour adjustment and again didn’t work , waste of time , doesn’t cover greys at all .. Won’t be reordering
Hi Alan! We are sorry to hear your color didn't work. Please check your emails, we just got back to you.
I stated when I purchased this item, the one in the shops just for men after over 10 years of using it now burns my face, I received my order and did the skin test on my chest area just below my neck, I had no reaction to it what so ever. Two days later I decided too apply the beard dye, after 10 minutes it was stinging and I decided to wash it off, I'm so glad I did and not leave it for the full 20 minutes, Within an hour I had clear bubbles of liquid appearing under my beard, over the night they started going red and turned to scabbs, The itching is uncomfortable, my Doctor said its chemical burns from the beard dye, which I already knew 🤦♂️ He said shave off your beard if it helps and use a moisturising cream 😭 I haven't shaved my beard, I've just sucked it up and pushed through the uncomfortable pain. On the mend now thankfully. It shouldn't have happened I clearly stated I've had a reaction before in my notes, as far as I'm concerned the formula is ment to be adjusted to prevent this from happening. All I can say is be very careful it's dangerous 😳
Hi Gary! We are truly sorry to hear you had an allergic reaction after using our hair dye. Please check your emails, we just got back to you to help you further.
There is no “upcoming order” section in my account to turn off this subscription as you state in your instructions and there is no way to contact anyone. I hate this shit.
Lee B - Thank you for your feedback! Upon reviewing your account, we see that you have already turned off your Colour Plan. We will reach you to you via email for more details. Please let us know if there is anything else we can do to help!
Next day found my skin was burnt and weeping, not suitable for my skin. Didn't find grey coverage great ceither.
Hi Graeme! We are so sorry to hear you had some discomfort after using the color, and your greys weren't fully covered. Please check your emails, we just got back to you.
I like this product for its results but the fact you only get one use out of it is quite annoying.
Hi Edward! We apologize for the inconvenience with our color. Please check your emails, we just got back to you.
The shade was not my preference and there was an issue with staining on my skin around the scalp and beard area.
Hi Andrew! We are sorry for the inconvenience with your hair color. Please check your emails, we just got back to you to help you further.
Cancel my account
Hi Santi! We are sorry to hear you didn't like your color. Please check your emails, we just got back to you.
Didn’t cover any grey. Followed the steps mentioned in the package but didn’t work. Completely dissatisfied with the results.
Hello Ashwin, We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! (:
extremly poor quality of product and customer services
Hi Jad! We are sorry to hear your color hasn't met your expectations, and we apologize for any inconvenience with our service. Please check your emails, we just got back to you to help you further.
I received the packaged where the activator was sealed but was pretty empty. I wrote to customer service on Friday. Tomorrow is Friday again and no answer.
Hi Enrico! We are so sorry to hear your order was damaged. Please check your emails, we just got back to you to help you further.
I feel deceived and scammed. First I was not looking for a continue delivery, I realized it when I saw the charge in my account. Second and main, I got more allergy than with any cheap product, so it doesn't work for me, because it doesn't work as it should
Hi Christian! We are so sorry to hear you had an allergic reaction, and for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
Unfortunately too much color for short beard. The packaging is too big and the color always remains in the bottle. Coverage is okay but in the beard it doesn’t stay that long.
AdGa - Thank you for your feedback! We are truly sorry to hear that you're disappointed by your experience. Here at Colorsmith we are always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details.
Did not cover any grey, and followed the instructions by the book. L'Oréal hair colour from boots is a way better option.
Hi Nicolas! We are so sorry to hear the color didn't cover your greys. Please check your emails, we just got back to you to help you further.
I have used this twice now and both times it has not covered the 20 - 30% of grey hair I have on me beard. Really disappointed after following instructions and leaving it on for the correct time. I liked the fact that it hasn't got the dangerous chemicals in it but the product doesn't work! I would have quite happily posted a photo but there is no option for it.
Hi Gareth! We are so sorry to hear the color hasn't covered your greys. Please check your email, we just got back to you to help you further.
The result is what matters TERIBLE. Just to place an order I had to call because I had red highlights, a known issue with the portal. Then i informed them of my hard to cover gray beard ... Use the product as "specifically mine" that left the greys grey by sending the standard package. To much efforts for substandard product and colorist that don't listen
Ed - We’re so sorry to hear that you were disappointed by the results of your color application and by our customer service. Our Colorsmith 100% Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Got this to cover grey and there is no change, grey is still visible and no change in hair tone
Hi James! We are sorry to hear that your greys haven't been fully covered. Please check your emails, we just got back to you to help you further.
They took money from me for three months and the product never arrived at my address. Fraud!
Mile A. - We appreciate your feedback here at Colorsmith! We appreciate you for being so patient with us, and I am so sorry to hear your order has not arrived. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
I cancelled / turned off my subscription but received an order from 1/8/2024 and was billed for it. The first kit I received was great the second turned my hair a bright orange, I had to go to a Salon to have my hair fixed. I followed the directions on the kit and noticed that the time on the second kit was longer. I reached out to the Color Smith team about 2 weeks ago, I haven't heard back from them. I purchased the grooming lotion; I really like the product.
Mike - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Big claims. Didn't cover a single grey on the beard. Hair very standard basic results. Certainly no better than other products. I am actually being kind, I don't think the coverage on the hair was good enough at all. I will give It one more try
Hi Scott! We are sorry to hear that your colour hasn't covered your greys. Please check your emails, we just got back to you to help you further.
I ordered and received two deliveries two consecutive months in a row. The color was horrific, and it wasn't one but many colors in my hair. I spoke with a hair specialist who sent me a unique new color that was as bad or worse than the first two. For three months I have been walking around with my greys showing, and various colors in my hair. I do not recommend this company. Additoinally to date they are not crediting me for this inferior product in total.
Gary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
It doesn’t last long maybe 2 weeks and can see greys again I’ll give it 1 more go if it’s the same will be going back to just for men
Hi Nick! We are sorry to hear that your color isn't lasting long enough. Please check your emails, we just got back to you to help you further.
This product burn and itched my face the entire nice when I applied this on my beard. I have had to seek medical attention and now purchasing a steroid cream help me with the pain. I'm very disappointed with this product as I suspect it has PPD.. my skin is sentative and this seemed to be a good product but its actually the worst and wouosnt buy ever again
Hi Hardeep! We are so sorry to hear about your skin reaction to the product. Please check your emails, we just got back to you to help you further.
Very expensive for what amounts to single use application. Only need a third of the amount provided for beard coverage but once it’s used once it’s all useless. Very wasteful. Also grey coverage was very poor compared to cheaper, multi use alternatives.
Hi Adam! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
I just sent to the Team a request about how my hair become so dark s my expectations, I don't know if this color matched, but I'm not convinced at all. My hair is totally so dark as black, is not when I did the test through the platform. Please I need all your help and support. Thank you.
Pedro - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Don’t not buy this product as doesn’t work at all.
Hi Tariq! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
may be i choose wrong hair color . the product did not change my hair color to black
AIRAF - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
jeg kan ikke komme i kontakt med dem
Husam A. - Tak for din feedback. Et kig på din profil fortæller os, at du allerede har arbejdet sammen med en af vores farveeksperter for at løse dit problem. Lad os venligst vide, hvis der er andet, vi kan gøre for dig. Vi er her for dig.
I want to cancel this crazy shipment that I didn't order. It was a ONE TIME purchase! Please Cancel my Order Definitely!
Rubem - We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts has reached out to you to resolve your concern. Please let us know if there is anything else we can do to help!
didnt work
Per - We are so sorry to hear that you are not satisfied with your color, we’d be more than happy to adjust your formulation. Our team has emailed you to get this resolved right away. We truly appreciate your feedback and the opportunity for us to make it right!
I didnt like the results - when I reordered a different color it never arrived even though USPS said it was delivered. I'm moving on with my grey hair. STOP BILLING ME - I TURNED OFF THE PLAN AND I KEEP GETTING BILLED!
Cancelled.
Hi Ronan! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further.
Why ask for a review when ordered products haven’t been delivered. I asked the support why I couldn’t se my delivery on sent tracking number? Got the answer that I should wait a couple of days then I could track it. I still can’t track my order and haven’t received anything further from support and it’s been 3 weeks now for products that should’ve been delivered within 3-5 days. Satisfied.. nope
Hi Sebastian! We are so sorry to hear that you haven't received your order, and that you can't track it either. Please check your emails, we just got back to you to help you further.
Not covering the grey hairs on the beard and the hair looks more red
Hi Daniel! We are sorry to hear that your color hasn't covered your greys, and it looks more red. Please check your emails, we just got back to you to help you further.
I have cancelled this plan but you still take money and send me a product that I don't use. Please cancel and delete all my information.
Hi Jason! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
The color that came out was way off. I wanted a super blonde for the end of summer and got a dull, drab red instead.
David - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Really bad quality in good packaging I turned off my plan after receiving first order year back but they sent me again and again and took money from my card few times I spoke to them they said you have to change your card I stopped putting the money in that account just because of Color smith If I said I really don’t want as it’did not work at my hair so they should have been stopped. I just wasted my money
Hi Muhammad! We are so sorry to hear that your color hasn't met your expectations, and for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
I requested the color to be lightened from my first order, however when the next order was applied it was draker.
Jon - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
My color went BLACK not brown . SOLID not blended . After one week showing red/ amber tones ?? . Seeking professional color correction now .. very disturbing results.
Lochlan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
The color doesn’t last long. It takes time as well. I don’t like it
Hi Ishfaq! We are sorry to hear that your color doesn't last long. Please check your emails, we just got back to you to help you further.
My color washes out in a week. I am not happy due to the short color duration.
Thomas - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Satisfaction Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
After adjusting colour, to a lighter shade, it was still too dark , almost like black, I must say good coverage but I have to be honest, it did look artificial.
Hi David! We are sorry to hear that your color was still too dark. Please check your emails, we just got back to you to help you further.
Specially said twice to change my colour but still recieved the old one.
Burhan - We are truly sorry to hear that our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly, your colorist will reach out to you to make this right!
Coloring works quickly, easily and reliably. Especially the ash tone is well chosen. This is exactly what makes the difference to conventional mixtures that you get in the supermarket. I liked the extra toiletries. They have thought of everything to get started right away. From gloves to a really useful comb plus shampoo and a nice conditioner. I'm not sure if the color was actually custom made based on the photos I had sent in. The color mix was a bit too dark for my liking. You could tell right away that I had dyed my hair – which was definitely not what I had planned. However, after a few days and after having washed my hair several times, it got better. Now don't get me wrong. I'm just saying that the tint has gotten lighter. The result itself did not wear off quickly. After two weeks, however, my gray hair became clearly visible again and a touch-up was necessary. Since I am wearing a stubble beard, I color it at least twice a week. If I don’t it will look white immediately. And: Yes coloring it works without looking wrong. Just make sure to wash the product off after like 5 to 8 minutes. If you leave it on for too long, it will look like you painted your face indeed! So what I'm looking for is a coloring option that I can mix individually in smaller amounts at shorter intervals. I want to color my hair every two weeks and my beard as needed. However, this does not work with the Coloursmith product. I'm forced to mix all the ingredients at once and discard the remaining product. Using it to recolor my beard is not recommended. A real shame. Plus: I'm willing to pay for a great result, but it just seems to get too expensive.
Eric - Thank you for reaching out and for sharing your experience with us. We are sorry to hear that your color formulation came out darker than you were expecting. Your Color Satisfaction is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We also understand that our color seems expensive, but keep in mind that each shade is customised according to the customer's hair, needs and goals and, with the Plan, you can enjoy the 20% off, hair care products included! Keep an eye on your inbox for more details and, please, let us know if there is anything else we can do to help!
It’s really cause eczema’s and skin problem.
Hi A! We are sorry to hear about your skin issues. Please check your emails, we just got back to you to help you further.
I looked incredibly fake. I did not like the color at all and had to go have the color removed at a salon.
Christopher - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
We don't have it just right yet. It is to dark and it turns red after a week. Just before I colored his hair last week he looked into the mirror and said "I'm a red head". Not good. I talked to the colorist and she said next time they would use a 10 volume instead of a 15 volume. She was sending me something to counter act the red.
Linda - We’re sorry to hear that your hair color did not turn out as expected. Your order is fully backed by our Color Satisfaction Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
Product is good, but again the same issue with other products in market. Colour stick on skin after colouring the hair even though applied the colour remover. Shipping is expensive and in my opinion hair colour products is also expensive compared to other in market.
Hi Kunal! We are so sorry to hear that the hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
Works well on hair but after 2 attempts to color my beard the stuff just doesn’t penetrate the hairs with color.
Ted - We’re so sorry to hear that you were disappointed by the results of your beard color application. Our Colorsmith Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Never received anything!
Hi Bruno! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further.
Not happy. I think I'm done with this.
Richard - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Allergic reaction thought it says no ppd still had an allergic reaction
Hi Gurmit! We are sorry to hear that you had an allergic reaction. Please check your emails, we just got back to you to help you further.
UPDATE 2: I have received four shipments of hair color from Colorsmitth, and each time the shade has been different from the previous. While I do not hate the product, I find it challenging to predict the outcome of each application. However, I continue to use it because it fades nicely and blends with the natural color of my new hair growth, avoiding a harsh line of dyed hair and gray hair. Moreover, the application process is effortless, and the clean-up is quick. To reduce the noticeable color change, I apply the product before each haircut. UPDATE: After 2 days the color has faded to an odd dark green/ orange. I was able to tone the color with a purple toner for bleached hair but the color is still nowhere near the color I should have received. ORIGINAL REVEIW: Not sure how this happened but the color was way too dark. I should have had dark ash blond but my color was more Espresso!!! That IS NOT dark ash blond. Also, somehow the color, though too dark, still did not cover my gray. Currently I WOULD NOT recommend Colorsmith to anyone.
I cancelled my order and too expensive and very bad smell of the product
Hi Abey! We are so sorry to hear that your hair color hasn't met your expectations, and also to see you go. Please check your emails, we just got back to you to help you further.
Hi Ifran! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
Horrible.
Hola, Diego: Sentimos que hayas tenido alguna dificultad online. Por favor, revisa tus emails, te acabamos de escribir.
Hi Manjinder! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
Color did not cover my gray on my hair or Beard. Hopefully you all will give me credit
Ronald - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Did not color most of the grays. All gray hair visible in 1 week
Gopala - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right.
I didn't like mix is one time use and throw away solution. I have short hair, I would like to use mix for multiple times in a month. Each order cost me $30 which is expensive
Rajavenkata - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
It did not really cover my gray hair
Emil - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Did not work, and months later still no reply from anyone when they said they will offer me a darker shade for free to see if it works
Hi Mark: We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, we just got back to you to help you further.
The colour looks very natural but if you have too many grey all of them are not covered. About 70-80 percent of the grey are covered. And you could not re-use the color once mixed. Could be helpful if small extra color is sent along with kit so that one could top up the left grey hair.
Venkata - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
First time using after 7 yrs with other products my wife has stated this is the most natural looking colour I’ve used so I’m happy overall just disappointed it’s so expensive. 4 days later and the colour is going out of my hair quickly with greys coming through strong, which is shocking and would not happen with cheaper products I use. I’ve sent my feedback and either they need to do more product development or it just doesn’t last long and would not be a loyal customer.
Hi Mark: We are sorry to hear that your color is not lasting. We'll be happy to review your formula to provide a solution. Please check your emails, we just back to you to help you further.
Don’t buy from them totally fake. No contact no if u buy one nxt oder cut automatically money from ur bank without permission and too expansive
Hi Chee: We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
Followed all the instructions as per your guide and colour was good but next day after shower every thing washed out . Now back to just for men
Hi Sandeep! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist will get back to you to help you further.
It doesn't work for my husband, can you remove my account here, I'm not interested to order again
Grace - We're so sorry to hear about your disappointment with our color. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
I was frustrated that it took longer to arrive than, anticipated because of the reviews, I still had high hopes that at least maybe the product would be good. Overall I am disappointed and it didn't cover any better than the literal 3.00 Color-silk by Revlon (that Good housekeeping had said was the best for grey coverage as a side-note). But I will say that it came nicely packaged, includes two pairs of nice quality gloves, stain-guard, and remover (which is a HUGE bonus and impressed me!) comb, shampoo and conditioner. The smell was about the same as others I have used so neither good nor bad for me. I do like it can be used for facial hair too (that was a drawing feature for me). However, despite the quality look/packaging of the product and the nice accessories included, the most important feature for me would be coverage and that from me is a 3/10 on the facial hair (I had strands that were still totally white) and maybe a 4/10 for the hair, the color looks nice and natural BUT the greys didn't cover very well and certainly not well enough to pay so much more than whatever you can pick up at your local drug-store or big-box retailer. Maybe you will have better luck than I did, but I won't be purchasing again :( Also for the record, I followed the directions to the letter and still had disappointing results....
JJ - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Same as all other products, it doesn't work in all the hair and beard, waste of money.
Ariel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Doesn’t meet the plan. Not enough coverage. Colour Didn't work
Hi Mohammed! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further.
Just continure to bill and no cancellation provided.
Hi Derek: We are sorry for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
Alergický reakce a odporný zápach barvy
Hi Michal: We are so sorry to hear that you had an allergic reaction. Please check your emails, we just got back to you.
I'm apply the tint the way was instructed in the flyer, after 2 days i have more gray hair than before, I'm not satisfied.
Felix - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
THERE IS NO NUMBER TO CALL IF YOU WANT OUT. THERE IS ANLY WAYS TO GET PRODUCTS A BIT LATER BUT NO WAY TO CANCEL!!! BAD BAD BAD !!!
Hi Jens! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
I am certainly not satisfied with the strength of the color. The grays are still gray, and unfortunately the whole package is a one time use only. Waste of money.
Saleem - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
please cancel not good for me
William - Thank you for reaching out to us here at Colorsmith! We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Paid and that’s it. Never received any correspondence. Never received product. Scam.
Hi Laurence! We are so sorry to hear that you haven't receievd your order. Please check your emails, we just got back to you to help you further.
The gray in my beard turned bluish-purple and my hair turned light brown when I requested darkest brown. This is the worst hair color I've ever used. I had to shave my beard and recolor my hair with a different brand that actually works.
James - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Satisfaction is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
I’ve use it several times and grey hair doesn’t disappear. I don’t recommend it
Hi Eduard! We are sorry to hear that your greys weren't fully covered. Please check your emails, we have replied to you to help you further.
Hi Still a bit disappointed as the colour only lasts about 3 and a half weeks and even when colour has been applied there are still greys showing.
Hi Ian! We are so sorry to hear that your hair color is not lasting long. Please check your emails, we got back to you to help you further.
I waste more than I use. I only dye my goatee and I am bald so there should be a way to mix in smaller amounts.
Kuhl - Thank you for sharing your feedback! We take all feedback into consideration, as we are always looking to enhance our products and service.
